TERMS AND CONDITIONS

For services between Freedom is everything and a client seeking hypnotherapy/mentoring/coaching.

  1. Terms

1.1 Explanation of cover

We offer hypnotherapy sessions targeted towards sufferers of OCD & anxiety. We do not offer medical diagnosis or treatment. All matters regarding mental health require licensed supervision. Freedom is everything & Nova Sutton shall not be liable or responsible for any loss or damage allegedly arising from any information or suggestions within any hypnotherapy, coaching or content created by Freedom is everything. You, as the client, are totally and completely responsible for your own health and healthcare. Our services should not replace any medical treatment you are receiving.

Please note: English law applies to all content, whether hypnotherapy, coaching, courses, social media or anything else produced by Nova Sutton or any member of Freedom is everything.

You agree to the following:

Your personal information: To supply personal information about you or someone on whose behalf you are acting to us, some of which may be sensitive, and to allow us to process that information in accordance with these Terms and our privacy policy (Privacy Policy).

Your cancellation rights: That you waive any rights to cancellation of services you request from us other than as set out in these Terms.

The limits of our employee’s liability: Your contract for services is with Freedom is everything. By agreeing to these Terms you agree that our employees, directors or staff including Nova Sutton shall have no personal liability to you for the delivery of services and/or any breach of these Terms or in negligence.

1.2 If you do need emergency medical assistance you should immediately call the relevant emergency number or visit your local hospital.

1.3 These Terms tell you who we are, how you can access our services, how we may change or end our contract, what to do if there is a problem and other important information. If you think these terms inaccurate, please contact us to discuss.

  1. Disclaimer

While we are an accredited hypnotherapist it’s important to acknowledge we are not healthcare providers, and make no warranty as to the suitability of our services for the treatment of any condition or disorder. If you require medical treatment you should seek this from a healthcare professional.

Participant acknowledges that no guarantees expressed or implied, concerning specific results to be achieved via participation. Participant also acknowledge that advice and information provided is not intended as or to be considered as substitute for legal or medical advice or services.

We make no warranty that the provision of hypnotherapy via video conferencing or phone call will be available uninterrupted, timely or secure.

  1. Services

3.1 Services we will provide

Freedom is everything is an online provider of hypnotherapy via live video conferencing with a view to help clients through their journey of OCD and anxiety recovery.

We do not provide medical services, diagnoses or treatment.

  1. Accounts

4.1 In order to use our services, you must provide the following information:

  • Name
  • Date of birth
  • Gender identity
  • Email
  • Mobile telephone number
  • Address
  • Payment details
  • Pre-existing health problems
  • Current medication
  • List of allergies.
  1. Video hypnotherapy

5.1 To request a video Hypnotherapy or coaching session (“Booking“), you will be required to make an advance payment of the fee to reserve an allocated time slot via Calendly or other third party software.

  1. Get in contact & further information

6.1. Who we are: We are Nova Sutton, operating under the brand Freedom is everything. Our address is:

71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Our company registration number is: 13492927

6.2 You can contact us by email at nova@ocdfreedomiseverything.com

6.3 If we have to contact you we will do so VIA the email address you provided in your booking form.

6.4 You are responsible for regularly providing us with your most up to date email address.

6.5 To be eligible to register for services you must be 18 years of age or older.

  1. Requests and cancellations

7.1 Upon completion of your booking form, once you have been allocated a time, you may cancel your request for up to 24 hours after being given notice of the time. You may not cancel and receive a refund after that time.

  1. Fees

You will be charged fees for booking sessions as made clear to you at the time of making the booking.

  1. Payment Processing

9.1 We use a third-party payment processor to take payments from you for the Fees (“Payment Services“). The processing of any such payments will be subject to that third-party’s terms of service and privacy policies which will be available when you make your payment.

9.2 We cannot accept any liability for any damages (whether direct or indirect) caused as a result of the provision of the Payment Services.

  1. Personal information

10.1 In order to receive the services you may be required to disclose to us personal information and sensitive information relating to you. You consent to providing us with this personal information, including financial and health information.

10.2 You confirm that you consent to our use of your personal information as described in our privacy policy. You acknowledge that whilst we seek your consent to use your personal information for the purposes of being open and transparent we do not rely on this consent as the only lawful basis on which we may process your personal information. Please see our policy for more information on this.

10.3 You expressly acknowledge and agree as follows:

  • Data that you disclose can be used in accordance with our privacy policy (Privacy Policy).
  • Data disclosed by you is disclosed entirely at your own risk.
  • We may access and use your data for audit, performance monitoring and dealing with complaints and disputes;
  1. Liability limitation

11.1 If you suffer personal injury or death caused by our negligence, there is no limit on our potential liability to you.

11.2 We also do not seek to limit or exclude our potential liability for anything else which cannot be legally limited or excluded.

11.3 Other than under section 13.1 or 13.2 our liability to you is limited to 100% of the fees you have paid in respect of the provision of services which gives rise to any liability of us to you under these Terms.

11.4 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to us reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. You agree that it includes, for example, loss of your profits and loss of your data.

  1. Suspension of the services

12.1 We may have to suspend the services available to you in the following circumstances:

  • 12.1.1 to deal with technical problems or make technical changes;
  • 12.1.2 to update the services to reflect changes in relevant laws and regulatory requirements;
  • 12.1.3 if it appears unsuitable for you to receive the relevant service (we make no warranty as to our ability to diagnose whether it will be unsuitable for you to receive the services);
  • 12.1.4 you display abusive, violent or threatening behaviour unacceptable to us or our staff.

12.2 We will contact you in advance to tell you we will be suspending the services, unless the problem is urgent or an emergency. Where reasonably possible, we will explain to you the action we are taking, when that action takes effect and the reasons for it.

12.3 If we suspend the services, and are unable, or in the cases of 13.1.3 and 13.1.4 unwilling, to restore the provision of services to you, we have the right to terminate the agreement.

  1. Termination

13.1 Subject to this Section, these Terms will remain in full force and effect while you use our services.

13.2 If we terminate the agreement under clause 13.3, no refund of any fees paid shall occur.

13.3 Upon termination of your rights under these Terms, you will no longer be able to access our services. You understand on termination we may delete your personal data.

13.4 We shall have no liability whatsoever to you for any termination of this agreement.

  1. General

14.1 Entire Terms. These Terms constitute the entire agreement between you and us.

14.2 Governing Law and Jurisdiction. These Terms and any dispute or claim arising out of or in connection with their subject matter or formation (including non-contractual disputes or claims) will be governed by and construed in accordance with the law of England and Wales. You agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the subject matter or formation (including non-contractual disputes or claims) of these Terms.

14.3 Waiver. A waiver by us of any right or remedy under these Terms will only be effective if it is in writing and will apply only to the circumstances for which it is given. Our failure to exercise or enforce any right or remedy under these Terms will not operate as a waiver of such right or remedy, nor will it prevent any future exercise or enforcement of such right or remedy. No single or partial exercise of any right or remedy will preclude or restrict the further exercise of any such right or remedy or other rights or remedies.

14.4 Headings and Interpretation. The section titles in these Terms are for convenience only and have no legal or contractual effect. The word “including” means “including without limitation”.

14.5 Severability. If any provision of these Terms is, for any reason, held to be invalid or unenforceable, the other provisions of these Terms will be unimpaired and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law.

14.6 Relationship between you and us. You confirm that you are acting on your own behalf and not for the benefit of any other person.

14.7 Transfer of these Terms. These Terms, and your rights and obligations herein, may not be assigned, subcontracted, delegated, or otherwise transferred by you without our prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void. We may freely assign these Terms but only if we give you advance notice. The terms and conditions set forth in these Terms will be binding upon assignees.